Installation Creative cloud

Forum|Forum|5 years ago
December 30, 2020
1 reply
214 views

Hello,

I have a problem installing Creative Cloud Desktop on Windows 10 64bit. Once the app is installed and started, it crashes and I recommend restarting the pc or the app. None of the solutions proposed by the FAQ session seem to help.

This topic has been closed for replies.

kglad

Community Expert

first try, resetting the cc app.

to reset the Creative Cloud desktop app, make sure it's in the foreground, then press: Win: Ctrl + Alt + R Mac: Cmd + Opt + R

if that fails, click your start button > type winver > enter > embed* a screenshot of the winver panel.

*

A

Angelo5C49Author

Participant

I tried the restore I haven't solved

kglad

Community Expert

you have an older version of win 10. try and update it by clicking your start button > update > check for updates.

if you can update your os, restart your computer and see if the problem is fixed. if not, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded