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fathia75014290
Participant
April 22, 2015
Answered

installation de lightroom CC

  • April 22, 2015
  • 2 replies
  • 394 views

Bonjour, Je viens d'installer Lightroom CC mais impossible de l'ouvrir malgré que Mon cloud m'indique que j'ai téléchargé et installé la nouvelle version. J'ai l’icône sur mon bureau mais impossible de l'ouvrir et l’icône Lightroom 5.7.1 fonctionne. Quelqu'un  sait pourquoi?

Cordialement

This topic has been closed for replies.

2 replies

N
Norbert75
Participant
April 23, 2015

Problem solved by uninstalling Lightroom CC and delete the licence file lin MacHD/Library/Application support/Adobe/SLStore (file with extension .lic).

Be carefull to delete the LAST one. !

Then reinstall Lightroom CC

F
fathia75014290Author
Participant
April 25, 2015

I don't find the MacHD/Library/Application support/Adobe/SLStore perhaps because i wok with PC

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 25, 2015

Mac: 

Library/Application Support/Adobe/SLStore

Library/Application Support/Adobe/SLCache.

Win 7/ Win 8:

32 bit:

ProgramData\Adobe\SLStore

Program Files\Common Files\Adobe\SLCache\

64 bit:

ProgramData\Adobe\SLStore

Program Files (x86)\Common Files\Adobe\SLCache\

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
April 22, 2015

CC applications close immediately after launch

F
fathia75014290Author
Participant
April 22, 2015

Not working, t will back to the older version for the moment thanks for your help

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 22, 2015

you can also try clearing your license directories (slcache and slstore) and repopulating your license by signing out and then back in to your cc desktop app.

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