Skip to main content
B
Benoit287746033xc2
Participating Frequently
March 8, 2023
Answered

installation de photoshop échoue (Error Code 183)

  • March 8, 2023
  • 3 replies
  • 3572 views

bonjour,

 

je viens de souscire à la creative cloud. Tout se passe bien sauf avec Photoshop :

le téléchargement de l'application échoue à 89%. 

Je clique sur le bouton réessayer mais le même scénario se reproduit.

J'ai essayé de déinstaller l'appli sur le disque dur mais rien de marche.

 

Configuration : 

MacBook Pro

Apple M1 Pro

13.2.1

 

Help please

    This topic has been closed for replies.
    Correct answer kglad

    if you're seeing error 183, you probably need to install rosetta 2.  among the ways to do this is to start Photoshop with the Intel version*.  here are two other ways, How to Install Rosetta 2 on Apple Silicon Macs (osxdaily.com)

     

    that's been the solution to a recent surge in mac problems (with new apple silicon macs) caused by premiere pro (and after effects) installs resulting in exit code 183.

     

    there are also the older problems and fixes, https://helpx.adobe.com/download-install/kb/fix-error-183.html,

    but you should try the rosetta 2 install first, because its absence is most likely the cause of your problem.

    *Go to Applications > Photoshop > Open the Photoshop Folder > Click the Photoshop Application within the Photoshop folder
    Then hold Control > Get Info > Check the box for Open with Rosetta

    3 replies

    C
    charlie07P
    Participant
    March 9, 2023

    bonjour, as-tu finalement résolu ton problème car je suis dans le même cas de figure que toi ?

    merci!

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 9, 2023

    @charlie07P 

     

    are you seeing error 183 when trying to install photoshop on your mac computer?

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    March 9, 2023

    if you're seeing error 183, you probably need to install rosetta 2.  among the ways to do this is to start Photoshop with the Intel version*.  here are two other ways, How to Install Rosetta 2 on Apple Silicon Macs (osxdaily.com)

     

    that's been the solution to a recent surge in mac problems (with new apple silicon macs) caused by premiere pro (and after effects) installs resulting in exit code 183.

     

    there are also the older problems and fixes, https://helpx.adobe.com/download-install/kb/fix-error-183.html,

    but you should try the rosetta 2 install first, because its absence is most likely the cause of your problem.

    *Go to Applications > Photoshop > Open the Photoshop Folder > Click the Photoshop Application within the Photoshop folder
    Then hold Control > Get Info > Check the box for Open with Rosetta

      B
      Benoit287746033xc2Author
      Participating Frequently
      March 9, 2023

      No error 183

      but it's ok now.

      Thanks you

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      March 9, 2023

      glad to hear the problem's resolved. 

       

      can you say what problem you originally saw and what you did to solve the problem?

        Jeffrey_A_Wright
        Community Manager
        Jeffrey_A_WrightCommunity Manager
        Community Manager
        March 8, 2023

        Benoit, do you encounter any specific errors while installing Photoshop? If not, then please check the logs for the exact error and update this public discussion with the errors you discover. You can find information on how to locate the fatal errors at https://helpx.adobe.com/download-install/kb/find-installation-log-files.html

          B
          Benoit287746033xc2Author
          Participating Frequently
          March 9, 2023

          Thanks you, it's ok now 

          Terms & ConditionsAccessibility statement
          Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices