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Participant
June 1, 2012
Question

INSTALLATION ERROR: Exit Code: 6

  • June 1, 2012
  • 1 reply
  • 1554 views

When installing PS CS6 on PC with Windows 7 Ultimate Svc Pack1, 18 GB RAM, Intel i7CPU, received INSTALLATION ERROR: Exit Code: 6

Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DF012, DW050 ... WARNING: DF029, DF054 ...

------------- Summary ------

- 0 fatal error(s), 3 error(s), 2 warning(s)

----- Payload: {CFA46C39-C539-4BE9-9364-495003C714AD} Adobe SwitchBoard 2.0 2.0.0.0 ------

WARNING: DF029: ARKServiceControl::StartService: Service not started/stopped SwitchBoard. Current State: 0 Exit Code: 0 Service Specific Exit Code: 0(Seq 1)

---- Payload: {9B78FAB0-AC6B-11E0-8EF3-00215AEA26C9} Microsoft Visual C++ 2008 Redistributable Package (x64) 9.0.30729.4148 -----------

ERROR: Failed to install Microsoft Visual C++ 2008 Redistributable Package (x64). Please try installing it by double clicking on the executable at "C:\Users\****\Downloads\CS6

 

Photoshop_13_LS16\Adobe CS6\payloads\Microsoft VC 2008 Redist (x64)\vcredist_x64.exe", 

>>>>>>Did that. Ran AV and registry clean software then re-ran vcredist_x64.exe with NO antiviral software running (repeated in safe boot and clean boot) and got through the install, with this message:

..........Microsoft Visual C++ 2008 Redistributable Setup...................

Error 1935.An error ocurred during the installation of assembly

'Microsoft.VC90.ATL,version="9.0.30729.4148",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="amd64",type="win32". Please refer to Help and Support for more information. HRESULT: 0x80070422...........

or download and install the latest Microsoft Visual C++ 2008 Redistributable Package (x64) from Microsoft website - www.microsoft.com

----------- Payload: {DE7C6FA1-AF75-48A8-B495-CFAD529BCC3D} Recommended Common Fonts Installation 2.0.0.0 -----------

WARNING: DF054: Unable to read Adobe file version for file path 'C:\Windows\Fonts\NuevaStd-BoldCond.otf'(Seq 58)

ERROR: DF012: Unable to find file(Seq 58)

ERROR: DW050: The following payload errors were found during install:

ERROR: DW050:  - Microsoft Visual C++ 2008 Redistributable Package (x64): Install failed

+++++++++++++++++++++++

PS32bit opens/works just fine.

PS64bit opens with error message (need to cancel them 6-22 times) Runtime error R6034 but otherwise seems to run normally.

From Microsoft, downloaded file vcredist_x64.exe and ran it. Got error message that there was no free space on my CD drive...Really?!

Any other ideas?

Thanks, Joan

    This topic has been closed for replies.

    1 reply

    Jeffrey_A_Wright
    Legend
    June 2, 2012

    Please start with running the Adobe Support Advisor - http://www.adobe.com/support/loganalyzer/ to automatically review your installation logs and attempt to locate a solution.

    Alternately you can follow the steps listed at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html to manually review your installation log.

    Participant
    June 2, 2012

    Jeff,

    Thank you for your ideas. Unfortunately, the log analyzer did not identify any issues and a manual check of the install log showed the same error message I stated above.

    Joan