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Nikita Panchal
Nikita Panchal
Participant
March 10, 2015
Answered

Installation error of InDesign on CC

  • March 10, 2015
  • 1 reply
  • 165 views

Hello, when I try and download InDesign App on CC it errors at about 40% of the download and says "Installation failed, unable to extract to temp directory"does anyone know what I need to do in order to sort this issue? I have previously downloaded Adobe Illustrator without a problem.

Thanks,

Sarah.

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Sarah then you probably have insufficient file permissions under your current User account.  I would recommend verifying your installed security software is not blocking saving and extracting files in the temporary directory.  I would also recommend you verify you have correct file permissions for the temp directory.  You can find details on how to adjust file permissions at Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5.

1 reply

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
March 10, 2015

Sarah this error means that there is either insufficient disk space or your current User account is unable to write to the temp directory.  How much disk space do you have available on your primary drive?  Also which operating system are you using?

Nikita Panchal
Nikita PanchalAuthor
Participant
March 12, 2015

Hi Jeff, I am using Windows 7 32-bit and I have 124 GB free left of disk space......

Jeffrey_A_Wright
Jeffrey_A_WrightCorrect answer
Legend
March 12, 2015

Sarah then you probably have insufficient file permissions under your current User account.  I would recommend verifying your installed security software is not blocking saving and extracting files in the temporary directory.  I would also recommend you verify you have correct file permissions for the temp directory.  You can find details on how to adjust file permissions at Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5.

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