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Participant
March 4, 2013
Question

Installation error when installing CS6 on Mac?

  • March 4, 2013
  • 1 reply
  • 518 views

I keep getting an installation error when I try to install CS6 on my Macbook Pro. It says "installer failed to initialize, this could be due to a missing file". It also shows troubleshooting tips. I have tried them and none of them work. I also tried disc repair and multiple other troubleshooting advice from this site. Nothing has worked yet. Help!

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1 reply

kglad
Community Expert
Community Expert
March 4, 2013

does your macbook meet the system requirements:

Mac OS

  • Multicore Intel processor with 64-bit support.
  • Mac OS X v10.6.8 or v10.7. Adobe Creative Suite 5, CS5.5, and CS6 applications support Mac OS X Mountain Lion (v10.8) when installed on Intel based systems. Refer to the CS6 FAQ for more information about Mac OS X Mountain Lion support.**
  • 4GB of RAM (8GB recommended)
  • 15.5GB of available hard-disk space for installation; additional free space required during installation (cannot install on a volume that uses a case-sensitive file system or on removable flash storage devices)
  • Additional disk space required for disk cache, preview files, and other working files (10GB recommended)
  • 1280x900 display with 16-bit color and 512MB of VRAM; 1680x1050 display required and second professionally calibrated viewing display recommended for Adobe SpeedGrade
  • OpenGL 2.0–capable system
  • DVD-ROM drive compatible with dual-layer DVDs (SuperDrive for burning DVDs; Blu-ray burner for creating Blu-ray Disc media)
  • Java Runtime Environment 1.6
  • Eclipse 3.7 Cocoa version (for plug-in installation of Adobe Flash Builder; the following distributions are supported: Eclipse IDE for Java EE and Java Developers, Eclipse Classic, Eclipse for PHP Developers
  • QuickTime 7.6.6 software required for QuickTime features, multimedia, and HTML5 media playback
  • Dedicated GPU card recommended (for optimal performance in SpeedGrade and for GPU-accelerated features in Adobe Premiere Pro and After Effects: NVIDIA Quadro 4000 or other Adobe-certified GPU card with at least 1GB of VRAM recommended); visit www.adobe.com/products/premiere/extend.html for supported cards
  • Optional: Tangent CP200 family or Tangent Wave control surface for SpeedGrade
  • Optional: 7200 RPM hard drive (multiple fast disk drives, preferably RAID 0 configured, recommended) for video products
  • This software will not operate without activation. Broadband Internet connection and registration are required for software activation, validation of subscriptions, and access to online services.† Phone activation is not available.

if so, attach a screenshot of the error.