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Participant
February 6, 2019
Question

Installation error with Premiere Elements 2019 and Windows 10 Home

  • February 6, 2019
  • 2 replies
  • 1268 views

I recently purchased both PS Elements 2019 and Premiere elements 2019. PS Elements installed fine. When attempting to install Premiere elements, I continually get an installation error: " The installation cannot continue as the installer file may be damaged. Download the installer and try again"

I have downloaded this file 4 times now and have tried running as administrator, problem persists

Adobe support logged into my computer and after about an hour stated it is a Microsoft Windows issue

I contacted Microsoft who states it is an Adobe issue, try the forums, so here I am

I am running the latest version of Win 10 home, version 1803, OS build 17134.523 on a Vaio computer running at 2.5 GHz, 4.0 GB installed RAM, 64 bit system.

I have over 1.5 TB free disk space

Suggestions are most welcome

    This topic has been closed for replies.

    2 replies

    Peru Bob
    Community Expert
    Community Expert
    February 6, 2019
    Peru Bob
    Community Expert
    Community Expert
    February 6, 2019
    Participant
    February 6, 2019

    Yes and Adobe Tech support also used that link when they attempted to download while connected to my desktop

    Peru Bob
    Community Expert
    Community Expert
    February 6, 2019