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Participant
January 15, 2024
Question

installation et accès à creative cloud

  • January 15, 2024
  • 2 replies
  • 238 views

J'ai acheté première pro mais je ne peux pas l'installer sur mon mac car je n'arrive pas à acceder à mon compte adobe creative cloud.

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2 replies

kglad
Community Expert
Community Expert
January 15, 2024

install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs.

 

if you have trouble downloading the cc desktop app or you see an error message when trying to install, make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

Kanikas
Community Manager
Community Manager
January 15, 2024

Hi there,

We're here to help you. Kindly help us understand more about your issue. What error message do you when you access your account? Are you able to downlaod the app? If you have downloaded, were you able to login?

 

Feel free to update the thread for any other questions. 

 

Thanks

Kanika