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M
muzzatron5000
Participant
April 15, 2014
Question

Installation Fail - Lightroom 5

  • April 15, 2014
  • 2 replies
  • 458 views

Hello,

I recently signed up to the Adobe Creative Cloud. I have succesfully downloaded InDesign. But now I am trying to download Lightroom 5 and I keep getting an error.

I can dowload the programme using Adobe Application Manager,  it starts to install, then i get an error saying 'instrallation failed'. There is an option for 'more details' which take me to this link:

file:////tmp/FFF96D32-6E7F-49B5-9605-75DA9D083640/Summary.htm

Can anybody help?? I need to use the programme and was expecting access to it when I signed up.

🙂

This topic has been closed for replies.

2 replies

S
sweetloraine
Participating Frequently
June 11, 2014

I've received the same error.

I'm using OSX 10.6.8

MacMini 3.1

2 GHZ IntelCore2Duo

8GB 1067 MHz DDR3

just found out


Lightroom 5 requires Mac OS 10.7 or higher:

Ned Murphy
Ned Murphy
Legend
April 15, 2014

Does the Summary.htm file provide any information regarding the error?  You should be able to open it in a browser.

M
muzzatron5000Author
Participant
April 15, 2014

OK just tried download/installation a third time and same thing again. Here is the error:

Exit Code: 7

Please see specific errors below for troubleshooting. For example,  ERROR: DW006 ...

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 2 error(s)

----------- Payload: Adobe Photoshop Lightroom 5 5.4.0.0 Adobe Photoshop Lightroom 5.pkg_5.4 -----------

ERROR: DW006: Apple Package failed to install successfully.

ERROR: Third party payload installer Adobe Photoshop Lightroom 5.pkg failed with exit code: 1

-------------------------------------------------------------------------------------

Ned Murphy
Ned Murphy
Legend
April 16, 2014

Exit Code: 6, Exit Code: 7 Installation Errors -

http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html

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