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A
Anonymous
May 12, 2012
Question

Installation Failed

  • May 12, 2012
  • 2 replies
  • 930 views

I just bought the CS6 upgrade for my CS5 PS.  I bought the upgrade from the Adobe site.  Installation fails and says that the upgrae I am trying to install is not a genuine Adobe product.  I have entered the serial number exactly and it is verified.  I have no idea what to do.

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    2 replies

    M
    Manish-Sharma
    Inspiring
    May 13, 2012

    What is the exact error message you are getting ,

    you said you have purchased the upgrade , so which serial number is not genuine , CS5 or CS6 ?

    m!ndl0rd
    m!ndl0rd
    Participating Frequently
    May 12, 2012

    You can ignore this message and try to download the product using the Alternate method from the Adobe Account else download the product from http://www.adobe.com/downloads/

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