Installation failed (All apps and all ways of installation)
Hi all,
I am facing problem that I cannot install any Adobe application (Photoshop, Illustrator and Lightroom) in my Macbook. Both ways of installation that launch installer from local disk and use Creative Cloud Desktop which was downloaded from official website, it failed.
I have been trying for 3 days to find out what happens and follow suggestions on internet, installed again and again many times. Problem still exists.
Here is what I have done:
- Used Creative Cloud Cleaner Tool following steps provided in official website
- Changed name of folders/files
- Removed all folders/files of Adobe
- Uninstall / installed in safe mode
Below is log from last time I tried to install Lightroom:
06/15/16 00:26:43:800 | [INFO] | | OOBE | DE | | | | 14220 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
06/15/16 00:26:43:800 | [INFO] | | OOBE | DE | | | | 14220 | START - Installer Session
06/15/16 00:26:43:800 | [INFO] | | OOBE | DE | | | | 14220 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
06/15/16 00:26:43:800 | [INFO] | | OOBE | DE | | | | 14220 | RIBS version: 9.0.0.65
06/15/16 00:26:43:801 | [INFO] | | OOBE | DE | | | | 14220 | OSX version: 10.11.5
06/15/16 00:26:43:802 | [INFO] | | OOBE | DE | | | | 14220 | ::START TIMER:: [Total Timer]
06/15/16 00:26:43:802 | [INFO] | | OOBE | DE | | | | 14220 | CHECK: Single instance running
06/15/16 00:26:43:802 | [INFO] | | OOBE | DE | | | | 14220 | CHECK : Credentials
06/15/16 00:26:43:802 | [INFO] | | OOBE | DE | | | | 14220 | Load Deployment File
06/15/16 00:26:43:802 | [INFO] | | OOBE | DE | | | | 14220 | CHECK : Another Native OS installer already running
06/15/16 00:26:43:802 | [INFO] | | OOBE | DE | | | | 14220 | Create Required Folders
06/15/16 00:26:43:802 | [INFO] | | OOBE | DE | | | | 14220 | Assuming install mode
06/15/16 00:26:43:802 | [INFO] | | OOBE | DE | | | | 14220 | ::START TIMER:: [Bootstrap]
06/15/16 00:26:43:802 | [INFO] | | OOBE | DE | | | | 14220 | Perform Bootstrapping ...
06/15/16 00:26:43:802 | [INFO] | | OOBE | DE | | | | 14220 | Looking up install source path
06/15/16 00:26:43:802 | [INFO] | | OOBE | DE | | | | 14220 | Sync Media DB ...
06/15/16 00:26:43:802 | [INFO] | | OOBE | DE | | | | 14220 | ::START TIMER:: [Sync Media DB]
06/15/16 00:26:43:802 | [INFO] | | OOBE | DE | | | | 14220 | Pre check media db sync
06/15/16 00:26:43:802 | [INFO] | | OOBE | DE | | | | 14220 | End of Pre check media db sync. Exit code: 0
06/15/16 00:26:43:802 | [INFO] | | OOBE | DE | | | | 14220 | :: END TIMER :: [Sync Media DB] took 969 milliseconds (0.969 seconds) DTR = 52227 KBPS (51.003 MBPS)
06/15/16 00:26:43:802 | [INFO] | | OOBE | DE | | | | 14220 | Ready to initialize session to start with ...
06/15/16 00:26:43:802 | [INFO] | | OOBE | DE | | | | 14220 | ::START TIMER:: [CreatePayloadSession]
06/15/16 00:26:43:802 | [INFO] | | OOBE | DE | | | | 14220 | -------------------- BEGIN - Updating Media Sources - BEGIN --------------------
06/15/16 00:26:43:802 | [INFO] | | OOBE | DE | | | | 14220 | Updated source path: /Volumes/Lightroom 6.0
06/15/16 00:26:43:802 | [INFO] | | OOBE | DE | | | | 14220 | Updating media info for: {8048A5DF-8A70-5BE1-954B-E0FDE1BD0D0D}
06/15/16 00:26:43:803 | [INFO] | | OOBE | DE | | | | 14220 | Type: 1, Volume Order: 1, Media Name: Lightroom 6
06/15/16 00:26:43:803 | [INFO] | | OOBE | DE | | | | 14220 | Path: /Volumes/Lightroom 6.0/payloads/AdobeLightroom6-mul/AdobeLightroom6-mul.zip
06/15/16 00:26:43:803 | [INFO] | | OOBE | DE | | | | 14220 | -------------------- END - Updating Media Sources - END --------------------
06/15/16 00:26:43:984 | [INFO] | | OOBE | DE | | | | 14220 | Supported RIBS version range: [0.0.0.0,9.0.0.65]
06/15/16 00:26:43:984 | [INFO] | | OOBE | DE | | | | 14220 | ----------------- CreatePayloadSession: machine is x86 ---------------
___________________________________
As above, no summary or error code. I checked log of each installation, at end of logs they show the same. Anyway, I fond just 1 log file on maybe 4 or 5 days before which indicates error code: exit code 33 & error code DW040
Thank you for all suggestions.