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isabelm11305930
isabelm11305930
Participant
December 18, 2019
Question

Installation Failed CC

  • December 18, 2019
  • 2 replies
  • 266 views

Have a trouble during installation СС.

I use windows 10
Error is "Installation Failed. Please refer to PDApp.log for more information"

Can you say what problem is?

This topic has been closed for replies.

2 replies

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
December 19, 2019

Isabelm11305930, what type of Creative Cloud membership are you using?  There are no memberships associated with the e-mail address you are using to post to this public discussion forum.

bucksommerkamp
Community Expert
bucksommerkampCommunity Expert
Community Expert
December 19, 2019

Here's some info about how to work with PDApp.log and all the other files that get created during installation:

https://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html

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