Installation failed, How to fix?

When i go to download Adobe Illustrator from the cloud, it says installation failed. How to fix

This topic has been closed for replies.

Community Expert

Participant

what is a cc desktop app (I'm on mac)

Community Expert

the forum is glitchy today, so responses to posts are not always being applied to the correct thread.

anyway @deborahd26314830, you should install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs.

if you have trouble downloading, use the alternative download site at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

Sign up