Skip to main content
damingc37900394
Participant
April 15, 2016
Answered

installation failed in indesign

  • April 15, 2016
  • 1 reply
  • 1323 views
Exit Code: 34 Please see specific errors below for troubleshooting. For example,  ERROR:   -------------------------------------- Summary --------------------------------------  - 1 fatal error(s), 0 error(s)    FATAL: Payload 'Microsoft Visual C++ 2008 Redistributable Package (x64) 9.0.0.64 {9B78FAB0-AC6B-11E0-8EF3-00215AEA26C9}' information not found in Media_db. 

@ !

This topic has been closed for replies.
Correct answer kglad

"Download and install the latest Microsoft Visual C++ 2010 Redistributable Package (x64) from Microsoft website - www.microsoft.com".

After uninstalling both of these particular VC runtimes ( VC++ 2010 (x86) and (x64)), reinstall from http://support.microsoft.com/kb/2019667. Also, make sure you do install the security update as well from: http://www.microsoft.com/en-us/download/details.aspx?id=26999.

If the above fails, rename Caps folder to Caps-old..

Note :  You might need to uninstall and reinstall CC apps except  Adobe Creative Cloud app .

Location :

C: > Program Files(x86) > Common Files > Adobe.

Inside Adobe folder , you can locate Caps folder .

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
April 16, 2016

"Download and install the latest Microsoft Visual C++ 2010 Redistributable Package (x64) from Microsoft website - www.microsoft.com".

After uninstalling both of these particular VC runtimes ( VC++ 2010 (x86) and (x64)), reinstall from http://support.microsoft.com/kb/2019667. Also, make sure you do install the security update as well from: http://www.microsoft.com/en-us/download/details.aspx?id=26999.

If the above fails, rename Caps folder to Caps-old..

Note :  You might need to uninstall and reinstall CC apps except  Adobe Creative Cloud app .

Location :

C: > Program Files(x86) > Common Files > Adobe.

Inside Adobe folder , you can locate Caps folder .