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November 26, 2012
Question

Installation Failed, Installer failed to initialize (Mac)

  • November 26, 2012
  • 1 reply
  • 2179 views

Hi,

I'm trying to install CS6 Master Collection on my Macbook Pro running Snow Leopard (10.6.8) and I keep getting the error message, "Installation Failed. your installation encountered errors. Installer failed to initialize. This could be due to a missing file."

I have tried and failed to install it about 10 times now.

I have also used the Adobe Creative Suite Cleaner Tool and it says "There is no session to delete".

I have looked in the PDApp.log and the only "error" messages I can find are the following:

[ERROR] Deployment.ApplyPayloadPolicies No Payloads found by name : Adobe Prelude CS6 and family DVA

[INFO] AAMShared.DynamicViewMediator Showing screen with screenID : SCREEN_INSTALL_FAILURE

[INFO] PDApp.WindowManager - DestroyAllAPEWindow failed, APE Window count is zero while destroying all APEWindow's

Does anyone know why this is happening and what I can do to rectify this?

Thank you!

    This topic has been closed for replies.

    1 reply

    Steve Werner
    Community Expert
    Community Expert
    November 26, 2012

    I've moved your question to the appropriate forum.

    December 21, 2012

    So.... WHERE did you move it to????  Links help when we're trying to troubleshoot a problem.