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Participant
July 11, 2022
Question

Installation failed on Photoshop trial

  • July 11, 2022
  • 2 replies
  • 116 views

I currently use Adobe Ilustrator regularly. I have subscribed to a trial of Photoshop but can't get it to install. It gets to 10% installed and comes up with a red dot and the words 'Installation failed'. It gives me the option to Retry but once again it gets to about 10% and says installtion failed. I'm using a HP Pavilion x360 Desktop - ABINAEF. Processor - Intel (R) Core GM i5-7200U CPU @ 2.50 GHz 2.71 GHz. Installed RAM - 8G.B 64 bit operating system, X64 based processor. Windows 10 Home 21H1

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2 replies

Peru Bob
Community Expert
Community Expert
July 11, 2022

What are the  hard drives (how many, what kind, what is on each, what capacity, and how full)?

kglad
Community Expert
Community Expert
July 11, 2022

restart your computer and retry installing.

 

if that fails, check your other specs (esp video card), Photoshop system requirements (adobe.com)