Skip to main content
johnw8367706
johnw8367706
Participant
July 13, 2016
Answered

Installation Failed Premier Pro 2015.3

  • July 13, 2016
  • 1 reply
  • 1904 views

I am trying to download Premier Pro. It never gets past 2% and the red Installation failed warning comes up. I an Windows 7 pro 64 bit. For whatever reason Encore installed just fine. I did not try any of the others.

When I click on Learn More it just says, "Installation Failed. Unable to Copy the file Check permissions and try again". I have tried 10 times. Not much of a "More Information"

NO Adobe support again!! I have owned many Adobe products and have CS6 of PP. But Adobe will not support it but forces me to go CC. I finally try to do that and this happens. I try support and, yep, no support. I have to go to forums and wait and hope. Still not getting any work done! I thought Adobe WAS the brand name and stands behind their products. This is getting more and more frustrating!

    This topic has been closed for replies.
    Correct answer Tanusree

    Hi,

    Please empty the %Temp% folder ( Don't worry if few files doesn't get removed you can skip them )

    1- Please do End Process/ Task from Task Manager in the same sequence as mentioned below from task manager. see, Open Task Manager

    • Creative Cloud
    • Core sync & Core sync Helper
    • CC library & CCX processes
    • Adobe Desktop Common
    • Adobe Update daemon
    • After this anything that says adobe on it do a force quit for it

    2- Go to C:\Users\Lenovo\AppData\Local\Adobe - delete OOBE & AAM UPDATER folders from here 3- Go to C:\Users\Lenovo\AppData\Roaming\Adobe - Delete any folder that is for Photoshop CC 2015 4- After this navigate to the below mentioned folders :

    • C:\Program Files\ Adobe\ Premiere Pro CC 2015 - delete it
    • C:\Program Files\ Common Files\ Adobe\ Premiere Pro CC 2015 - delete it
    • C:\Program Files (x86)\ Adobe\ Premiere Pro CC 2015 - delete it

    5- Go to Control Panel > Programs & Features > look for Microsoft Visual C++ Re-distributable 2012 x64 and x86 > right click Uninstall > a window will pop up select REPAIR after this restart your machine.

    6- Now launch Creative cloud app again and try installing Premiere Pro CC 2015.

    You may also refer https://helpx.adobe.com/creative-cloud/packager/troubleshoot-install-uninstall-errors-ccp.html

    Let us know if this helps.

    1 reply

    Tanusree
    TanusreeCorrect answer
    Participating Frequently
    July 13, 2016

    Hi,

    Please empty the %Temp% folder ( Don't worry if few files doesn't get removed you can skip them )

    1- Please do End Process/ Task from Task Manager in the same sequence as mentioned below from task manager. see, Open Task Manager

    • Creative Cloud
    • Core sync & Core sync Helper
    • CC library & CCX processes
    • Adobe Desktop Common
    • Adobe Update daemon
    • After this anything that says adobe on it do a force quit for it

    2- Go to C:\Users\Lenovo\AppData\Local\Adobe - delete OOBE & AAM UPDATER folders from here 3- Go to C:\Users\Lenovo\AppData\Roaming\Adobe - Delete any folder that is for Photoshop CC 2015 4- After this navigate to the below mentioned folders :

    • C:\Program Files\ Adobe\ Premiere Pro CC 2015 - delete it
    • C:\Program Files\ Common Files\ Adobe\ Premiere Pro CC 2015 - delete it
    • C:\Program Files (x86)\ Adobe\ Premiere Pro CC 2015 - delete it

    5- Go to Control Panel > Programs & Features > look for Microsoft Visual C++ Re-distributable 2012 x64 and x86 > right click Uninstall > a window will pop up select REPAIR after this restart your machine.

    6- Now launch Creative cloud app again and try installing Premiere Pro CC 2015.

    You may also refer https://helpx.adobe.com/creative-cloud/packager/troubleshoot-install-uninstall-errors-ccp.html

    Let us know if this helps.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices