Skip to main content
9
92266019
Participant
December 1, 2015
Answered

"Installation failed. Unable to move the file" error Illustratior app

  • December 1, 2015
  • 3 replies
  • 38935 views

Hi, have been unable to install the illustrator app. Error message "Installation failed.Unable to move the file. Rename the file and try again". 'Learn more' link redirects to an ADS folder (with customHook,resource subfolders and ADS.pimx and Adobe Desktop Service.exe.

Any help appreciated!

Thanks

Correct answer 92266019

Thank you

before posting the question I did check the log files, but the only action suggested there was to rename a file. It was not clear which one.

After re-downloading multiple times the issue seems to have resolved itself.

3 replies

MyNameIsAlex
MyNameIsAlex
Participant
November 12, 2016

Hi!

I had the same problem, but now I fix it!

I just got to C:/ProgramFiles and there should be a folder that made into a shortcut format, that can't really be accesed, called Adobe.

All you have to do is to delete it and then create it again by pressing right click :/New/Folder.

After all, the problem should be fixed!

Reply me anytime!

    R
    ruthied70245211
    Known Participant
    November 14, 2017

    How can you recreate it if you have deleted it?

    BartCOMP
    BartCOMP
    Participant
    November 19, 2019

    By creating new folder of exact, same name ?! 😛

    B
    brigsj67973752
    Participant
    August 19, 2016

    Moving the location of the temporary file seem's to have solved this problem. I  move it to, c:files and installation was successful after that.

    It is located under : Preferences/ Creative Cloud / Files

    R
    ruthied70245211
    Known Participant
    November 14, 2017

    It won;t let me move it. It says it si open in another location and I don;t know how to close it where to

    Atul_Saini
    Community Manager
    Atul_SainiCommunity Manager
    Community Manager
    December 1, 2015

    Kindly try to Troubleshoot Adobe Creative Cloud install issues with log files you may also check  Creative Cloud Help | Troubleshoot Illustrator CC 2015 log files

    9
    92266019AuthorCorrect answer
    Participant
    December 2, 2015

    Thank you

    before posting the question I did check the log files, but the only action suggested there was to rename a file. It was not clear which one.

    After re-downloading multiple times the issue seems to have resolved itself.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices