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Jmod
Jmod
Participant
July 13, 2014
Question

installation for CS5.5 failed, what is the next step?

  • July 13, 2014
  • 1 reply
  • 186 views

Please help me install CS5.5, after running the installer I am notified that it could not complete the installation because of 6 error messages involving updates.  How do I correct the updates?

    This topic has been closed for replies.

    1 reply

    Mylenium
    Mylenium
    Legend
    July 14, 2014

    Without proper system information and the detailed error messages/ install log nobody can say anything. As a start, run the cleaner tool and try again.

    Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

    Mylenium

    Jmod
    JmodAuthor
    Participant
    July 14, 2014

    Thank you Mylenium, Please find the information you requested below.

    Please advise my next step.

    My computer info:

    Dell Precision M3800 BTX Base

    4th Generation Intel Core i7-4702HQ Processor (6M Cache, up to 3.2 Ghz )

    16GB

    Nvidia Quadro K1100M

    Windows Professional, English, 64 bit

    Intel WIDI driver

    Please see a complete copy of my installation error message below:

    Exit Code: 6

    Ned Murphy
    Ned Murphy
    Legend
    July 14, 2014

    Exit Code: 6, Exit Code: 7 Installation Errors -

    http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html

              

    Troubleshoot with install logs | CS5, CS5.5, CS6 -

    http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html

    for information on how to review your installation logs

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