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Peterxrm
Participant
December 7, 2014
Question

Installation Key issues

  • December 7, 2014
  • 1 reply
  • 294 views

The installation supplied key works for Premier elements 12 but is not recognised for for Photoshop 12?

Frustrated Pete

    This topic has been closed for replies.

    1 reply

    P
    PeterxrmAuthor
    Participant
    December 8, 2014

    Any ideas on why my code will only partially work? I am trying to start work with my photoshop.

    Kartikay_Sharma
    Kartikay_Sharma
    Participating Frequently
    December 8, 2014

    Hi Peterxrm,

    Tried finding the aforementioned key in your records( Used your email address to search our database) but wasnt able to find any details about this order purchaed directly through Adobe. I would request you to kindly check the invoice to see if the order talks about Premier Elements 12 or Does it say Photoshop Elements & Premier Elements as a combo.

    The key is different for both Premier elements & Photoshop elements if they are purchased separately. if in case you have purchased the combo directly through Adobe please share your order# / Serial number in a private message and I will check the details.

    Cheers,

    Kartikay Sharma

    P
    PeterxrmAuthor
    Participant
    December 8, 2014

    Hi thanks for the response. The cd is a combo and a copy of purchase receipt attached. I have only serial number on record and can pass onto to you if so wanted.

    I am surprised to her the comments from Adobe that eBay is not an authorised reseller of your products and somehow now feel that Adobe should take action against eBay? The attachment is proof of purchase.

    P.Howard

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