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Parker.cp1
Participant
July 27, 2020
Question

Installation--Mac Error Code 22

  • July 27, 2020
  • 2 replies
  • 3795 views

Can someone please walk me through how to install Adobe CC onto my MacBook? I keep getting Error Code 22 regarding the case-sensitive drive. I tried creating another drive, but nothing is working and this is so frustrating not being able to start any projects. 

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2 replies

M
Community Expert
Manan JoshiCommunity Expert
Community Expert
July 27, 2020

So you don't have any case sensitive drive on your MAC and still get this error?

 

-Manan

-Manan
P
Parker.cp1Author
Participant
July 27, 2020

Yes, I have a case-sensitive drive, but I created another one on my machine that is not case-senstive with 20gb capacity. I am just very confused on how these products are offered for MacOS, but I cannot install them on my machine because of a hard-drive issue. 

M
Community Expert
Manan JoshiCommunity Expert
Community Expert
July 27, 2020

So that is what i am trying to say, see its simple.

If the startup disk is case sensitive it will not work as some components are installed on it even when you change the install location.

 

If you have a case where the startup disk is case insenstive, and you are trying to install on a case insensitive drive but still its causing an issue then i would suggest you get troubleshooting help from support.

 

-Manan

-Manan
    M
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    July 27, 2020

    Hi Parker,

     

    If your startup disk is case sensitive then you will have to format it to a non case sensitive drive. Changing the install location would not help because even in this case some components are installed in the startup disk as well. See the following for details

    https://helpx.adobe.com/creative-suite/kb/error-case-sensitive-drives-supported.html

     

    -Manan

    -Manan
      P
      Parker.cp1Author
      Participant
      July 27, 2020

      Hi Manan,

       

      Yes, I understand that. I have already created a non-sensitive drive and am having issues. Can I have someone walk me through it so I can actually use this software?

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