Installation of any cc app is blocked

Question

I've tried all solutions of the help center but nothing has changed:the instalation programm of any app is blocked.

I'm trying to solve this problem since 1 week.

Always I do the solutions nothing changes.

I've a white page when I install apps.

What can I Do ?

kglad · Answer

first, close your cc desktop app.

then, rename the opm.db file by: navigate to the OOBE folder.

Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE

Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE

and rename the opm.db file to opm_old.db, eg

finally, launch your cc desktop app.

if that fails: https://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

p.s. please don't attach images to adobe forums (that then require downloading to view). embed images using the "insert photo" icon at the top of the reply field (or copy and paste)

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.