Skip to main content
C
Colleen5C88
Participant
September 15, 2020
Question

Installation of CS6 on a new computer

  • September 15, 2020
  • 1 reply
  • 266 views

Hi there, I have a CS6 version and have just bought a new computer. It was years ago when I bought the CS6 and cannot remember if I had an adobe account to register it. (I've since created this new one) Can I still install the CS6 on my new computer using what serial numbers I have and having deactivated it in my old computer? Any help much appreciated. TIA 

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
September 15, 2020

yes, as long as you have a compatible os you should be able to install it and use your serial number to activate.

 

if this you only had the one previous activation, you probably won't need to deactivate it first.  but if this would be your 3rd activation, you'll need to deactivate the previous ones and to do that you'll need to contact adobe support.

 

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html


click contact us (in the lower right)
in the chat field, type BILLING AGENT
be patient, it can take quite a while to reach a human

C
Colleen5C88Author
Participant
September 15, 2020

Thanks, I had got in touch with someone yesterday and they told me they can no longer offer support for my product, they only offer support for latest versions 

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
September 15, 2020

You need to go back to support and only tell them that you only want to have your activations reset.  The can do that.


https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices