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Camilla98A4
Participant
October 18, 2020
Question

Installation of photoshop in Creative Cloud App keeps getting stuck.

  • October 18, 2020
  • 2 replies
  • 316 views

I've been trying for the last 24 hours to install the photoshop with the Creative Cloud desktop app but it keeps getting stuck in the 23 percent on the dowload. I've already uninstalled the Creative Cloud app and instaling it again but the problen keep happening. 

 

Please help! 

This topic has been closed for replies.

2 replies

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Jerry Osborn
Participant
October 19, 2020

I have this same issue, was yours ever resolved? I had Adobe support working on my computer remotely, MAC, for 4 hours yesterday without success. I have no Adobe apps working as of now. They said they have to escalate to a senior team... This is the 1st time I have had an install/upgrade issue, very frustrating!

 

C
Camilla98A4Author
Participant
October 19, 2020

Nope. I contacted the support team today and the gave me some things to do. I installed the creative cloud from ma mac, re-initialized the mac and installed with the alternative link. Unfortunately when I was installing the photoshop it got stuck again, this time in 2.6 per cent download.  I'm really starting to get frustrated with this after 3 days trying to fix it.  

J
Jerry Osborn
Participant
October 19, 2020

Randomly updated my printer driver and while that was dounloading the photoshop install downloaded also. Same thing with Lightroom but downloaded a random app and Lightroom install finished downloading also. Weird I know but at least I have Photoshop and Lightroom working.

D
Dj_Creative_enthusiast
Inspiring
October 19, 2020

Hi,

 

Thank you for posting your query here and sorry to hear about the trouble you are facing. 

 

Please Open Task Manager and close all Adobe processes like Creative Cloud, CLibrary, CCXProcess, Adobe Update Service, Adobe Genuine Software Service, Adobe Acrobat Update Service, AcroTray etc.

 

Please download the Uninstaller tool for Creative Cloud App from the following link on the affected computer: https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

 

Once done, Please Open the web link : https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

And scroll down to the Section "Problems installing? Try alternative download links " and download the installer. 

 

Also, please refer to the following help article to check if there could be an internet issue causing this issue : https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html 

 

Hope this helps. 

 

Thank you.

 

    C
    Camilla98A4Author
    Participant
    October 19, 2020

    Sadly it didn't help. I was able to install the Creative cloud but once I tried to install the PS it got stuck again.  And my Internet connection is perfectly fine too. 

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