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Participant
April 20, 2020
Question

installation problem

  • April 20, 2020
  • 1 reply
  • 641 views

i have an active photoshop account, and i'm trying to install PS on my coputer but i can't, it stops at 6% and i don't know why, can you help?

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1 reply

Jeffrey_A_Wright
Legend
April 21, 2020

M7mmd1q2w, sorry that Photoshop CC is getting stuck during the install process. Please check the install log to determine the error that is causing the failure. Information on how to locate the fatal errors can be found at  https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-log-files.html.