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Finch1055
Known Participant
June 20, 2013
Answered

Installation Problem

  • June 20, 2013
  • 1 reply
  • 452 views

Just joined the CC. Upon trying to download my first CC app, Lightroom 5, I am informed that the Adobe Application Manager needs to be updated. It is downloaded, but upon attempting to install, the following message appears: "We've encountered the following issues: Adobe Application Manager failed to install."

I am using a Windows 7 desktop with Adobe Design and Web CS6 and Lightroom 4 installed.

    This topic has been closed for replies.
    Correct answer JatinDembla

    Hi

    I recommend you to Rename OOBE to OOBE_old from :     C:\Program Files (x86)\Common Files\Adobe      and      C:\Users\(UserName)\AppData\Local\Adobe

    After Rename the folder Go to creative.adobe.com and login -> Download Center -> Download Creative Cloud

    After installing creative cloud try to install applications, please let us know in case you face any issue.

    Regards,

    Jatin Dembla


    1 reply

    JatinDembla
    JatinDemblaCorrect answer
    Participating Frequently
    June 20, 2013

    Hi

    I recommend you to Rename OOBE to OOBE_old from :     C:\Program Files (x86)\Common Files\Adobe      and      C:\Users\(UserName)\AppData\Local\Adobe

    After Rename the folder Go to creative.adobe.com and login -> Download Center -> Download Creative Cloud

    After installing creative cloud try to install applications, please let us know in case you face any issue.

    Regards,

    Jatin Dembla


    F
    Finch1055Author
    Known Participant
    June 21, 2013

    THANKS! So far so good. The Creative Cloud app installed and ran fine and now Lightroom 5 is downloading. I'll let you know if I run into any further problems.

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