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mattia_sguazzini
Participant
April 28, 2016
Answered

Installation problem Photoshop CC 2015

  • April 28, 2016
  • 1 reply
  • 2702 views

Hi everyone.

I've got a problem: I can't install Photoshop CC 2015 from Creative Cloud. I've read on the forum and on the Adobe site, and I tried uninstalling everything from CC, using CC Cleaner Tool . Then I restarted and installed. Then I started from the beginning. And I saw that CC Cleaner Tool can uninstall everything but a voice called "Adobe Illustrator CC 2015_19.2.0_AdobeIllustrator19-mul". Since I'm not finding this file in the Mac I don't know what to do to delete everything about this to restart the installation.
How can I solve this problem?

I'm using a MacBook Pro with OS X El Capitan (10.11.4), with 2,4 GHz Intel Core i5, 8 GB DDR3 1600 MHz, Intel HD Graphics 3000 512 MB.

Really thanks for the answers and sorry if the problem was already posted, but I didn't found it.
Thanks.

This topic has been closed for replies.
Correct answer mattia_sguazzini

I also searched on Google and I also found those results, but I didn't install anything illegal, infact also if I follow the instruction listed in those posts, I don't reach a solution. It seems very strange.


I solved the problem on my own, so I write it here.
It was part of a file downloaded with an extension of Google Chrome. I found it in the system register. So it could be easy to solve if you find it in your pc.
Really thanks for the answer. Have a nice day!

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 28, 2016

uninstall anything cc

clean using Use the Adobe Creative Cloud Cleaner Tool to solve installation problems

restart your compter

install the cc desktop app, Download Adobe Creative Cloud apps | Free Adobe Creative Cloud trial

use the app to install ps

if that fails, you can manually download the ps installation file.

M
mattia_sguazziniAuthor
Participant
April 28, 2016

Really thanks for the answer, but the problem is about the use of CC Cleaner Tool and it doesn't delete a voice called "Adobe Illustrator CC 2015_19.2.0_AdobeIllustrator19-mul". That's the problem, since I can't remove it manually.

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 28, 2016

i don't know where you got that file.  it doesn't look like an adobe file and googling it makes it appear that may be illegal software.

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