Installation problem with Windows 8

Forum|Forum|13 years ago
November 15, 2012
1 reply
920 views

I just purchased a new computer that came with Windows 8. I downloaded CS6 from my purchase in Aug '12. Now I am having a problem with the installation. After I put in my serial number, it tells me that it's a valid serial number, but the product is invalid. In the dropdown list it doesn't give me a choice of CS6, only CS6 extended. Is this a Windows 8 issue? I need help in getting this issue resolved. Thanks!

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M

Manish-Sharma

Inspiring

Can you elaborate on "the product is invalid" ?

May be a screen shot can help....

N

Nancy BartellAuthor

Participant

Sorry, I looked at it and it said a qualifying product could not be found on this computer. Should I install it as a trial version and then add the serial number?