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December 19, 2022
Question

Installation Problems

  • December 19, 2022
  • 3 replies
  • 868 views

Have been using photoshop for 10+ years in the form of CS6 on a older MacPro.  Was recently gifted a trashcan MacPro with 12 core and 64GB running Monterey, and signed up for the Photography bundle on the new machine.  Installation appears to go smoothly, but that's apparently not the case:  I can launch PS and I can open and modify jpegs or tiffs, but cannot access camera raw at all.  The plugin shows up in preferences but nothing happens when I select it.  Any attempt to open a raw file results in a "unsupported file" type message.  Quitting PS requires use of the force quit option every time, so something is amiss.  Also, the creative cloud app will function fine to download apps but otherwise the cloud icon just spins on "getting storage information".  This failure is also evident in PS in the form of an exclamation point on the cloud icon.    I've uninstalled and reinstalled everything a couple of times, logged out/in, restarted, etc.  Any ideas what might be going wrong?  Thanks!

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3 replies

Nancy OShea
Community Expert
Community Expert
December 20, 2022

Legacy CS6 is NOT compatible with Mac Catalina, Big Sur or Monterey. 

 

Creative Cloud software will work on Monterey with compatible CPU, GPU and administrative user account.  See links below for details.

- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

Hope that helps.

 

Nancy O'Shea— Product User & Community Expert
kglad
Community Expert
Community Expert
December 20, 2022

@Nancy OShea 

 

the op is trying to install current adobe versions.

John T Smith
Community Expert
Community Expert
December 19, 2022

I don't think CS6 is fully compatible with that operating system... even Sierra causes problems

Apple did not maintain backward compatibility, so try this to install old programs
https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html

 

kglad
Community Expert
Community Expert
December 19, 2022

@John T Smith 

 

cs6 is irrelevant to the op's issue unless i missed something.

John T Smith
Community Expert
Community Expert
December 19, 2022

Oops... you are right... the Cloud photography subscription should work

kglad
Community Expert
Community Expert
December 19, 2022

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using*



*
use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.