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Question

Installation problems with Creative Suite CS5 (Error (-1))

Forum|Forum|13 years ago
October 12, 2012
1 reply
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I'm trying to install the Adobe Creative Suite CS5 on a Windows XP 32-Bit laptop.

After entering the serial number, the installation begins and stops at around 7%. Each time I get this error: The Setup encountered an error(-1) during install. Please restart the machine and try again.

I've tried restarting the machine, uninstalling Adobe Reader, and using the Adobe Cleaner tool. None of these things have worked.

I've tried searching and can't seem to find any solution to this problem. I provided the error summary below. Any help would be appreciated.. this is driving me crazy.

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 8 error(s), 5 warning(s)

WARNING: DW024: The payload: Adobe Photoshop CS5 Core {7DFEBBA4-81E1-425B-BBAA-06E9E5BBD97E} requires a UI parent with following specification:

Family: Photoshop

ProductName: Adobe Photoshop CS5 Core_x64

This parent relationship is not satisfied, because this payload is not present in this session.

ERROR: DW025: The payload with AdobeCode: {CFC9F871-7C40-40B6-BE4A-B98A5B309716} has required dependency on:

Family: CoreTech

ProductName: Adobe Player for Embedding x64

MinVersion: 0.0.0.0

This dependency is not satisfied, because this payload is x64 and is not supported on this machine.

Removing this dependency from list. Product may function improperly.

ERROR: DW025: The payload with AdobeCode: {CFC9F871-7C40-40B6-BE4A-B98A5B309716} has required dependency on:

Family: Shared Technology

ProductName: Photoshop Camera Raw (64 bit)

MinVersion: 0.0.0.0

This dependency is not satisfied, because this payload is x64 and is not supported on this machine.

Removing this dependency from list. Product may function improperly.

ERROR: DW025: The payload with AdobeCode: {CFC9F871-7C40-40B6-BE4A-B98A5B309716} has required dependency on:

Family: CoreTech

ProductName: AdobeCMaps x64 CS5

MinVersion: 0.0.0.0

This dependency is not satisfied, because this payload is x64 and is not supported on this machine.

Removing this dependency from list. Product may function improperly.

ERROR: DW025: The payload with AdobeCode: {CFC9F871-7C40-40B6-BE4A-B98A5B309716} has required dependency on:

Family: CoreTech

ProductName: Adobe Linguistics CS5 x64

MinVersion: 0.0.0.0

This dependency is not satisfied, because this payload is x64 and is not supported on this machine.

Removing this dependency from list. Product may function improperly.

ERROR: DW025: The payload with AdobeCode: {CFC9F871-7C40-40B6-BE4A-B98A5B309716} has required dependency on:

Family: CoreTech

ProductName: AdobePDFL x64 CS5

MinVersion: 0.0.0.0

This dependency is not satisfied, because this payload is x64 and is not supported on this machine.

Removing this dependency from list. Product may function improperly.

ERROR: DW025: The payload with AdobeCode: {CFC9F871-7C40-40B6-BE4A-B98A5B309716} has required dependency on:

Family: CoreTech

ProductName: AdobeTypeSupport x64 CS5

MinVersion: 0.0.0.0

This dependency is not satisfied, because this payload is x64 and is not supported on this machine.

Removing this dependency from list. Product may function improperly.

ERROR: DW025: The payload with AdobeCode: {CFC9F871-7C40-40B6-BE4A-B98A5B309716} has required dependency on:

Family: CoreTech

ProductName: Adobe WinSoft Linguistics Plugin CS5 x64

MinVersion: 0.0.0.0

This dependency is not satisfied, because this payload is x64 and is not supported on this machine.

Removing this dependency from list. Product may function improperly.

WARNING: DW025: The payload with AdobeCode: {CFC9F871-7C40-40B6-BE4A-B98A5B309716} has recommended dependency on:

Family: Adobe Web Suite CS5

ProductName: Adobe Media Encoder CS5 X64

MinVersion: 0.0.0.0

This dependency is not satisfied, because this payload is x64 and is not supported on this machine.

Removing this payload from the dependency list.

WARNING: DW025: The payload with AdobeCode: {E8815668-95B0-443D-AC92-2BFD7DD8F16A} has recommended dependency on:

Family: Adobe Web Suite CS5

ProductName: Adobe Media Encoder CS5 X64

MinVersion: 0.0.0.0

This dependency is not satisfied, because this payload is x64 and is not supported on this machine.

Removing this payload from the dependency list.

ERROR: DW025: The payload with AdobeCode: {F9766AC1-1461-1033-B862-DF8FE1C033BE} has required dependency on:

Family: InDesign

ProductName: Adobe InDesign CS5 Icon Handler x64

MinVersion: 0.0.0.0

This dependency is not satisfied, because this payload is x64 and is not supported on this machine.

Removing this dependency from list. Product may function improperly.

WARNING: DW025: The payload with AdobeCode: {F9766AC1-1461-1033-B862-DF8FE1C033BE} has recommended dependency on:

Family: Adobe Web Suite CS5

ProductName: Adobe Media Encoder CS5 X64

MinVersion: 0.0.0.0

This dependency is not satisfied, because this payload is x64 and is not supported on this machine.

Removing this payload from the dependency list.

WARNING: DW039: Payload {A1BC7068-C1BA-410F-8B9A-DB807C803DE2} Creative Suite 5 Design Premium 5.0.0.0 is not installed so should not be there in the deployment file

Please search the above error/warning string(s) to find when the error occurred.

These errors resulted in installer Exit Code mentioned below.

-------------------------------------------------------------------------------------

Exit Code: 0 - No error.

This topic has been closed for replies.

Jeffrey_A_Wright

Legend

Stephaniez220 I am not seeing actionable within your install log summary. I would recommend you review your full installation log by following the steps listed at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.

stephaniez220Author

Participant

I've read the troubleshoot page and I'm not sure what I'm really looking for. I've scrolled through the entire error log and this is just completely out of my realm of tech knowledge. Is there any way I can post the entire log that a person who does know could skim through it? I only posted the summary because it was extremely long. Thanks for the reply..

Jeffrey_A_Wright

Legend

I usually start from the bottom of the log and search for Error and Fatal. I then search for the error in the Adobe knowledge base, the search bar at http://www.adobe.com/ accesses this.

You can try using the Adobe Support Advisor - http://www.adobe.com/support/loganalyzer/. There as an option there which allows you to package for support. You can then post the token to this thread.