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Abeyta63
Participant
June 5, 2019
Question

Installation stalled at 26%

  • June 5, 2019
  • 2 replies
  • 2081 views

I'm having problems reinstalling the Creative Cloud app and applications. I had problems updating the applications so I followed the process and uninstalled all of my Adobe applications.   Now, I can't get anything to install after following the entire process. It's been stuck at 26% for 30 minutes. Help, please.

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2 replies

Nancy OShea
Community Expert
Community Expert
June 6, 2019

Try restarting your system in Safe Mode with Networking.  See links below for more details.

Creative Cloud app installation hangs

Nancy O'Shea— Product User & Community Expert
John Waller
Community Expert
Community Expert
June 5, 2019

Which operating system?

Abeyta63
Abeyta63Author
Participant
June 5, 2019

MacOS Mojave