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Installation stops at 4.7%

Forum|Forum|6 years ago
January 12, 2020
9 replies
2797 views

Hi everyone. Yesterday I bought Photoshop online with the monthly payment. I started the download yesterday immediately after the purchase but it crashes at 4.7% and it doesn't give me any errors, it just doesn't go on downloading the software. Today I tried to exit and re install everything but it always crashes at 4,7%. what should I do?

I have OS catalina.

thank you

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Correct answer smasclin

I just find a way. It is currently doing the installation (over 71% done) without a bug. I did the following:

1. download and run the Creative Cloud Cleaner Tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html#run-the-creative-cloud-cleaner-tool

2. download and run the Creative Cloud desktop app uninstaller: https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#uninstall_mac

3. Restart the computer and start the installtion of any Adobe app (photoshop in my case).

It should work like a charm!

Good luck!

cvholley@hotmail.com

Participant

Worked great! Thanks for the info.

smasclinCorrect answer

Participant

I just find a way. It is currently doing the installation (over 71% done) without a bug. I did the following:

1. download and run the Creative Cloud Cleaner Tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html#run-the-creative-cloud-cleaner-tool

2. download and run the Creative Cloud desktop app uninstaller: https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#uninstall_mac

3. Restart the computer and start the installtion of any Adobe app (photoshop in my case).

It should work like a charm!

Good luck!

Participant

thank you bro it actually worked

Participant

I have the same issue. Anyone with a solution is welcome!!!

Participant

Hi, same problem here!

Participant

Hi, I have same problem, my OS is Catalina 10.15.02

Participant

I'm having the same 4.7% stop. The link that lambiloon provided did not help. Any other solves?

Participant

I am also getting this exact same issue, did you find a solution?

Legend

Moved to Get-Started

Community Expert

Community Expert

hi check the following link hope it helps you...Regards

https://helpx.adobe.com/download-install/using/download-creative-cloud-apps.html

Ali Sajjad / Graphic Design Trainer / Freelancer / Adobe Certified Professional

davidcw01@gmail.com

Participant

That was a worthless link. The question was that the install stops. The link here just takes you to "how to install."