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ron70959691
ron70959691
Participant
July 21, 2015
Answered

installation stuck at 90%, update stuck at 0%

  • July 21, 2015
  • 2 replies
  • 8045 views

I have a Mac Pro late 2013 running 10.10.4 with CS6 Production Premium installed and am having problem installing and updating Creative Cloud.

After I installed Creative Cloud(2.1.3.121). I tried to install CC2015(After effects, Photoshop, Premiere Pro and Illustrator). Every single one of them stuck at 90% during the installation process.

As soon as I quit CC, I get a notification saying the app has been successfully installed. It is indeed, I can open all of these apps and start using it.

Then I get another notification saying there are updates for these apps. I tried to update but all of them stuck at 0%.

Obviously I am not the only one experiencing this problem. So I have tried to do the following things:

- Log out CC and log in again.

- Restarting the Mac

- Quit all the Adobe process in activity monitor and uninstall CC, then re-install CC.

- Rename 'caps' in the /Library/Application support to 'caps.old', and re-install CC.

- Rename 'OOBE' in /Library/Application suport to 'OOBE.old', and re-install CC.

- Install something like Creative Cloud Cleaner or something, run it and re-install CC.

- Enable Root user.

- Check network/router/firewall/ISP, make sure it doesn't block any IP or ports.

None of these worked. I am still stuck with old version of After effects CC 2015, I am looking to update to the current version and hopefully some of the bugs would be fixed.

The last couple of lines in the log are:

Exit Code: 0 - No error.

END - Installer Session

ASU has quit unexpectedly.

What else can I do?

This topic has been closed for replies.
Correct answer Amber Martinell

Try to delete these files i Liberary / Preferences

You find the Library folder (it is hidden) under GO in the head menu in Finder, and press the option key on your keyboard and the Library will show in in the menu.

New plist files will be created when needed.

Lasse Martinell

2 replies

H
hansloken
Participant
July 29, 2015

Did you get it fixed?

I got the exact same problem as you.

First 90% - The app works - try to update, stuck at 0%

ron70959691
ron70959691Author
Participant
July 29, 2015

I wouldn't say I got it fixed. It depends.

But I suggest that you contact support.

I contacted support last week and we had a screen sharing session.

After she deleted or renamed some files and folders, and un-installed and re-installed the creative cloud and application manager.

Finally, I have the latest version/update of the apps that I need.

Since I have what I need. I gave up on fixing this problem.

But I decided give it another go when I received you reply.

It just installed Dreamweaver and Prelude. Prelude worked flawlessly. Dreamweaver has the same problem, download stuck at 90%, update stuck at 0%.

I give up. Again.

A
Amber MartinellCorrect answer
Inspiring
September 26, 2015

Try to delete these files i Liberary / Preferences

You find the Library folder (it is hidden) under GO in the head menu in Finder, and press the option key on your keyboard and the Library will show in in the menu.

New plist files will be created when needed.

Lasse Martinell

    VarunS-NrjXZ4
    Community Manager
    VarunS-NrjXZ4Community Manager
    Community Manager
    July 21, 2015

    I would recommend you to contact Support Contact Customer Care

    Regards

    Varun

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