Answered
Installation stucks at 5 %
Hello,
i would like to install Illustrator CC or InDesign CC but the Installation stops at 5%. I uninstalled the Creative Cloud, then i used the CleanUp tool and installed it new. Nothing helps. What can i do?
Bani VermaCorrect answer
Legend
December 5, 2017
Hi Eileenb94536205,
As you have mentioned you would like to download and install Adobe Illustrator CC and InDesign CC however the download it stuck 5%, you have also tried the basic troubleshooting of reinstalling the desktop app however the issue persists, is that correct?
Is the installation for Creative Cloud desktop app stuck at 5% or is the apps itself ? if it is the Creative Cloud desktop app then follow the steps shared here and see if that helps: "Failed to install" error received when installing Adobe Creative Cloud desktop app
And if it is the Illustrator and InDesign download stuck at 5% then I would recommend you to turn of all the anti-virus , internet security and browser security tools installed on your machine for the time being and try again.
If it still fails then refer to the " How to check your download logs " section in the following help document: Error downloading or updating Adobe Creative Cloud apps. If you see any error codes in the end of the log files please share them with us.
Awaiting your response.
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