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Participant
May 30, 2014
Question

installation wrong e-mail adress for confirmation

  • May 30, 2014
  • 1 reply
  • 217 views

I installed adobe creative cloud and when comes the time to confirm my e-mail adress, the adress where the confirmation is sent is not mine.
But when I go to the "Help" section, it connects me on internet with my real e-mail adress. How should I do to confirm my real e-mail adress instead of this wrong one that comes with the installation of adobe?

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    1 reply

    kglad
    Community Expert
    Community Expert
    May 31, 2014

    check the email address used with your account (ie, your adobe id), https://www.adobe.com/account.html

    djoko6Author
    Participant
    May 31, 2014

    The email adress used with my account is right.
    I don't even know the mail adress they suggest for the confirmation

    kglad
    Community Expert
    Community Expert
    May 31, 2014

    contact adobe support, Contact Customer Care