installations on an image?

Question

it looks like i'm going to have to do a clean install of 10 since i had an assortment of problems with a particular desktop pc doing a simple upgrade. so....

a. i deactivate my cs5.5 and cs6 installations in 7 then do a clean install of 10 and simply enter serial no's in 10 - is this correct?

b. if i have problems with 10 (there's a couple of programs that didn't like the upgrade path) i have an image of 7 i can reinstall (that has activated copies of cs in it). what happens with my cs's in that case?

thanks for your time and consideration.

Megha Rawat · Accepted Answer

If you receive the error “Activation limit reached” or “Sign-in failed” , please see this document:

“Activation limit reached” or “Sign-in failed” error

If you changed your computer’s hardware or operating system without deactivating or you don’t have access to the previous computer on which you installed the application, please contact Adobe Support. Be sure to have any purchase-related information ready.

Hope this helps.

Regards

Megha Rawat

lesliewand · Answer

one final question - how do i contact support in australia?the only options i see are chat - which doesn't respond, or forum?tia

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