Inspiring

Question

Installed apps not registering in desktop app

Forum|Forum|2 years ago
April 1, 2023
3 replies
1076 views

I have 2 user accounts on my Mac, both of which have the Adobe CC app installed along with most of the suite.

The problem is that, on my 'other' user account (the one which I didn't use when intalling the apps), it thinks only a few apps are installed... and doesn't register the rest of them.

Is there a way to fix this?

This topic has been closed for replies.

Nikhil R Gupta

Community Manager

@mttplbkp Apps will be installed on the C drive on Windows and Applications on MAC. Both these locations will be available for all user's accounts. I have seen a limitation with Adobe XD that it is only available to the user account where it is installed. (XD known issues)

For other CC apps, those should be available for any user account logged in on the machine. If you still see differences, then you can share screenshots for us to understand.

Kevin Stohlmeyer

Community Expert

Hi @mttplbkp - Applications by default are installed outside of the User profiles in an Applications folder on a Mac. They shouldn't be installed in the user folder. Are you saying you have two instances of CC apps somehow installed in individual user folders?

kglad

Community Expert

you have one adobe cc desktop app installed on your mac, correct?

when you sign in to that one adobe cc desktop app with your adobe id 1, all's well, correct?

when you sign-in to that adobe cc desktop app with your adobe id 2, some apps (that are installed and usable with adobe id 2), are shown as available to be installed? or there shown as available as trials? or something else?

M

mttplbkpAuthor

Inspiring

Hi, sorry I don't think I was very clear.

I have one Adobe account, but 2 user accounts on my Mac.

The apps are still accessible from either user account if I visit the Applications folder on my Mac.

But when I open the Adobe CC app on User Account 2, not all of the apps are registered as intalled. I don't see any mention of trial versions, but it means I can't update to a new version when logged in as that Mac user.

Kevin Stohlmeyer

Community Expert

Hi @mttplbkp on Account 2 - are you signed in with the same Adobe ID/email as Account 1?

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