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thepaperwings
Participating Frequently
April 17, 2023
Question

Installed apps not showing in creative cloud

  • April 17, 2023
  • 2 replies
  • 1129 views

I installed many apps on account 1, and if I log out and log into account 2, the apps are no longer shown in creative cloud. Why?

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2 replies

M
Community Expert
Manan JoshiCommunity Expert
Community Expert
April 17, 2023

Probably the OP is using two accounts on the same machine. @thepaperwings can you let us know which apps are not visible when you log using the 2nd account? You could try resetting the Creative Cloud app, see the article linked below

https://community.adobe.com/t5/download-install-discussions/reset-the-creative-cloud-desktop-app-to-solve-login-and-licensing-issues/td-p/10573237

-Manan

-Manan
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    April 17, 2023

    if those are different computer accounts, you'd need to install under both accounts.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      April 17, 2023

      what do you mean by account 1 and account 2?

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