Skip to main content
B
Brian5CF6
Participating Frequently
September 1, 2020
Question

Installed Illustrator and Photoshop from Adobe CS4 Master Collection - getting Error 5 at runtime

  • September 1, 2020
  • 1 reply
  • 380 views

After installing just Illustrator, Photoshop, and any of the common components from Adobe CS4 Master Collection, and after rebooting, trying to run Photoshop it has me accept the license agreement and then asks me if I want to run the trial or put in my serial number. Regardless of which I do the app closes without any message or indication of an issue.

 

If instead I run Illustrator it comes up and says:

 

Licensing for this product has stopped working.

This product has encountered a problem which requires that you restart your computer before it can be launched.

If you continue to see this message after restarting your computer, please contact either your IT administrator or Adobe technical support for help, and mention the error code shown at the bottom of this screen.

Error: 5

http://www.adobe.com/support 

 

I contacted chat support and they sent me here.

 

I've tried various things I found on the net including removing every Adobe product from the computer, deleting c:\Program Files (x86)\Adobe, c:\Program Files (x86)\Common Files\Adobe, and C:\Users\<myusername>\AppData\Local\Adobe, reboot, reinstall.

 

So far nothing has made a difference.

 

Computer is Windows 7 SP1.

 

Thanks in advance for any help.

This topic has been closed for replies.

1 reply

A
Anonymous
September 1, 2020

Hi

Take a look here

https://helpx.adobe.com/creative-suite/kb/error-licensing-stopped-windows.html

    B
    Brian5CF6Author
    Participating Frequently
    September 1, 2020

    Thanks Ged. That looked like a great article and had me full of hope. 🙂

     

    I did everything in it, sadly at the end of the all the situation is the same.

     

    When I run Photoshop.exe it is just dying - you see it in Task Manager for 5 seconds or so after you accept the license agreement, and then it just disappears.

     

    I have run Event Viewer and found that an EventID 1001 is happening on Photoshop.exe 

     

    Fault bucket 369238982, type 0
    Event Name: BEX
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: Photoshop.exe
    P2: 11.0.0.0
    P3: 48d3882e
    P4: amtlib.dll
    P5: 2.0.1.10077
    P6: 488fb678
    P7: 001632ec
    P8: c000000d
    P9: 00000000
    P10:

    Attached files:
    C:\Users\{redacted}\AppData\Local\Temp\WER4DD1.tmp.WERInternalMetadata.xml

    These files may be available here:
    C:\Users\{redacted}\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Photoshop.exe_469e833eeb7ca77411e38d4eb8b5c1d61b4ab54_214a7b56

    Analysis symbol:
    Rechecking for solution: 0
    Report Id: 08b79558-ec5f-11ea-a54c-d4bed9513525
    Report Status: 0

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices