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R
ryanm76857443
Participant
January 26, 2018
Question

Installed latest Adobe Update 12.0.1 now NO APPS WORK

  • January 26, 2018
  • 1 reply
  • 381 views

I was using Premiere, working just fine, saw there was an update, so I quit the app and installed the latest Adobe update 12.0.1. Now, all of my Apps will not open. I am getting the same error many other people are getting and posting about on Adobe forums. I spent 4+ hours with Adobe's "IT" service. I even let them mirror my screen and run my computer. They successfully made the problem even worse and now Adobe can't create a library folder for my username so whenever I try to reinstall the apps they will only start as a trial and then of course won't open. I am completely wiping my hard-drive to see if this fixes what Adobe and there "IT" people messed up.

It's very clear Adobe has no idea what's causing this issue or how to fix it.

This topic has been closed for replies.

1 reply

Kanikas
Kanikas
Legend
January 26, 2018

Hi Ryan,

We're sorry for the inconvenience!

Let us know if reinstall helps. For trial error, please see Stop Creative Cloud from reverting to trial mode

You may also Contact Customer Care for help and support.

Feel free to update the thread for any other questions.

Thanks

Kanika

R
ryanm76857443Author
Participant
January 26, 2018

I am attempting the hard-drive reinstall now.

However, I will not reach back out to Customer Care. Yesterday, they deleted a handful of files from my computer and that's why I am getting the "Trail Error". I don't think they actually knew what they were doing - simply trying random things.

Also, they were completely stumped on how to fix the original problem and I quote "Hmm I don't know".

I really hope Adobe has someone working on this problem.

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