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M
msbarsness2
Participant
June 21, 2014
Answered

installed latest muse update, now shows creative cloud window with spinning wheel that never stops. My muse is gone.

  • June 21, 2014
  • 1 reply
  • 242 views

can't figure out how to contact Adobe about this. I'm paying for Muse and can't use it.@

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Mike you can find the relevant portion of the document below:

Solution 2

Remove the OPM.db file and relogin into the Creative Cloud desktop application using the Adobe ID tied to your subscription.

1 reply

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
June 21, 2014

Msbarness2 please complete solution 2 in CC desktop lists applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html and remove the OPM.db file.

For information on how to remove and reinstall Adobe Muse please see Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.  In addition I would recommend reviewing Launch CC apps after install - https://helpx.adobe.com/creative-cloud/help/launch-creative-cloud-apps.html for information on how to locate and open Muse once it is installed.

M
msbarsness2Author
Participant
June 21, 2014

Thanks for trying Jeff. No luck. Open Creative Cloud app after uninstall, same spinning wheel. Link to find opm.db file points to a PC only answer.

Mike

Mike Barsness

<Removed by Moderator>

Jeffrey_A_Wright
Jeffrey_A_WrightCorrect answer
Legend
June 23, 2014

Mike you can find the relevant portion of the document below:

Solution 2

Remove the OPM.db file and relogin into the Creative Cloud desktop application using the Adobe ID tied to your subscription.

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