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Participant
June 21, 2020
Question

installed programs w/out knowledge or permission

  • June 21, 2020
  • 1 reply
  • 150 views

I am trying to uninstall Creative Cloud. It will not allow me to do so, stating I have a program installed which requires CC. I have uninstalled every single option under 'installed' restarted, run as administrator, etc. Their own menu states that I have nothing from CC installed on my computer. What hidden program do they have installed on my computer without my permission? Do I seriously have to wipe my hard drive or something to get this off my computer?

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    1 reply

    Community Expert
    June 21, 2020

    Try cleaning up using Creative Cloud Cleaner tool

    https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

     

    -Manan

    -Manan