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chuckpoland
Participant
September 22, 2014
Question

Installed Xl Pro but get message Serial Number you provided is valid, but a qualifying product could not be found on this computer

  • September 22, 2014
  • 1 reply
  • 85 views

I just bought and installed Adobe Acrobat XI Pro, but when I open it, or access a PDF file, I get the error message "Serial Number you provided is valid, but a qualifying product could not be found on this computer."

The list of products on the drop down list that comes with this message includes Adobe Acrobat XI Standard and Adobe Acrobat X Pro Macintosh, but doesn't include Adobe Pro XI for Windows. Selecting either of those, and using my serial number, fails, of course. As a result, I can't run my newly purchased program, or access any PDFs.

Please tell me what to do.

Chuck Poland

chuckpoland@cox.net

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    1 reply

    THEHUNK10
    THEHUNK10
    Participating Frequently
    September 22, 2014

    Chuck you have placed Order for Acrobat Upgrade if you don't have any previous version of Acrobat than you need to cancel this order and need to buy a full version.

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