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patrickb72978263
Participant
August 26, 2016
Answered

installer app won't open in os sierra because of license revoked

  • August 26, 2016
  • 1 reply
  • 350 views

hello,

i just got a new imac and when i dowloaded the installer for CS5 standard it won't let me use the installer app because of adobe license revoked

what do?

thanks

patrick

    This topic has been closed for replies.
    Correct answer Ned Murphy

    If the license is revoked there is not much you can do.  If the license is not revoked but you are getting a message indicating it is, then try contacting Adobe Support thru chat and see if they can check the status of the serial number you are trying to use.

    Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...

    Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

    Serial number and activation chat support (non-CC)

    https://helpx.adobe.com/contact.html?step=PHSP-PHXS_downloading-installing-setting-up_licensing-activation_stillNeedHelp

    1 reply

    Ned Murphy
    Ned MurphyCorrect answer
    Legend
    August 26, 2016

    If the license is revoked there is not much you can do.  If the license is not revoked but you are getting a message indicating it is, then try contacting Adobe Support thru chat and see if they can check the status of the serial number you are trying to use.

    Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...

    Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

    Serial number and activation chat support (non-CC)

    https://helpx.adobe.com/contact.html?step=PHSP-PHXS_downloading-installing-setting-up_licensing-activation_stillNeedHelp