Installer error

Forum|Forum|3 years ago
December 22, 2022
4 replies
1559 views

I just switch to another device and try to download Premier but I tried a lot and the installer still like this for 3 days

This topic is closed to new replies. Start a new post to keep the conversation going.

Mylenium

Legend

I agree with @kglad . The ugliness/ incorrect rendering of the installer screen is a strong indicator that your system does not meet the requirements or a critical component is missing.

Mylenium

P

paiyaan27673535jpik

Participant

I have same issue

kglad

Community Expert

@paiyaan27673535jpik

same problem, same fix:

install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs.

if you have trouble downloading the cc desktop app or you see an error message when trying to install, make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

kglad

Community Expert

if you're installing a premiere pro cc, install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs.

if you have trouble downloading the cc desktop app or you see an error message when trying to install, make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.