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Participant
February 2, 2017
Answered

Installer failed to initialize

I downloaded Adobe CS6, which I purchased and tried reinstalling it.  Once I clicked on the Installer, the following message popped up.

Adobe Installer

"Installer failed to initialize. This could be due to missing files.  Please download Adobe Support Advisor to detect the problem."

As the Adobe Support Advisor is discontinued, what do I do.  I went to the forums, but I do not understand the procedures for diagnosing and correcting the problem.

Please help!

Peter

kglad
kgladCorrect answer
Community Expert
February 2, 2017

10 replies

vivl
Participant
May 8, 2019

The link and explanation worked beautifully. Thankyou!!

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kglad
Community Expert
Community Expert
May 8, 2019

you're welcome.

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fabioc34033695
Participant
March 10, 2019

Solved my problem. Thank you!!!

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kglad
Community Expert
Community Expert
March 10, 2019

you're both welcome, too.

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kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
February 2, 2017

if you have sierra os, Installing Creative Suite on macOS 10.12 (Sierra)

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Known Participant
January 5, 2018

I'm having this problem too. So what you're saying is that CS6 won't load onto the newest OS X software system? My other CS6 programs are working fine. Thank you.

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kglad
Community Expert
Community Expert
January 5, 2018

newer mac os'es are incompatible with older adobe software.  that was an apple decision.

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