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September 8, 2013
Answered

Installer for Elements 11

  • September 8, 2013
  • 2 replies
  • 395 views

I am trying to download Elements 11 and when uploading the installer I get this error: This application cannot be installed because this installer has been mis-configured. Please contact the application author for assistance.

    This topic has been closed for replies.
    Correct answer Romsinha-9KMEUt

    Hi royuser,

    Please go to control panel and uninstall Adobe Air /Adobe Help and Photoshop Elements.

    Navigate to:

    Delete the following directories, too (also from Recycle Bin/Trash):

    Windows 7, Vista:

    C:\Users\__YOUR_USERNAME__\AppData\Roaming\Adobe\AIR\

    Restart your machine and download lates Adobe Air runtime: http://get.adobe.com/air/ .

    Go to the given link and download/Install Premiere Elements 11: http://prodesigntools.com/photoshop-elements-11-direct-download-links-pse-premiere-pre.html

    Kindly follow the very important instructions before download.

    Regards,

    Romit Sinha

    2 replies

    Romsinha-9KMEUt
    Adobe Employee
    Adobe Employee
    September 9, 2013

    Hi royuser,

    Please let us know whether it worked.

    Regards,

    Romit Sinha

    Romsinha-9KMEUt
    Adobe Employee
    Romsinha-9KMEUtCorrect answer
    Adobe Employee
    September 8, 2013

    Hi royuser,

    Please go to control panel and uninstall Adobe Air /Adobe Help and Photoshop Elements.

    Navigate to:

    Delete the following directories, too (also from Recycle Bin/Trash):

    Windows 7, Vista:

    C:\Users\__YOUR_USERNAME__\AppData\Roaming\Adobe\AIR\

    Restart your machine and download lates Adobe Air runtime: http://get.adobe.com/air/ .

    Go to the given link and download/Install Premiere Elements 11: http://prodesigntools.com/photoshop-elements-11-direct-download-links-pse-premiere-pre.html

    Kindly follow the very important instructions before download.

    Regards,

    Romit Sinha