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Sara23096878pg9o
Participant
February 10, 2022
Question

Installer gives White Screen

  • February 10, 2022
  • 1 reply
  • 83 views

IWhen attempting to install InDesiogn or Creat Cloud, I get a white screen. Yes, I';ve read all the discussions but none of them offers any solution thjat works. This is clean, new install on a brand new Win10 machine.

 

I've no idea what to do.

 

Note: I ifnd it very irksome that this is apparently a known common fault in the Adobe software that they have apparently made no attempt to fix. Instead, they leave to the user to waste his time trying to fion gure out a work-around. This is yet another reason that I hate the software subscription model. Software companies have poor enough user interface desiogn  without have to add the complexity of having to deal with the internet.

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    1 reply

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    February 10, 2022

    Sara, sorry you are encountering problems using your new membership.  Please see https://helpx.adobe.com/creative-cloud/kb/fix-blank-white-screen-sign-in.html for steps to correct the current behavior.

     

    If you continue to encounter problems, then please complete the section under Check your network connectivity in https://helpx.adobe.com/download-install/kb/troubleshoot-licensing-activation.html#Connectivityissues.  Misconfigured security or network settings could cause the behavior you are encountering.

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