Installer not working on Mac

Question

I'm trying to download a trial version of After Effects, which requires downloading Creative Cloud first. When I download the installer, it tells me to double click on the icon to begin installing, but once I double click, allow it to make changes and enter my correct password, nothing happens. At all.

If I try to right click on the icon and Open it that way, I get an error saying that the application can't be opened, because it is not responding.

I already tried to Google this issue and tried to clean everything possible, restarted my laptop several times, but nothing worked.

I got this Mac barely a day ago, so Creative Cloud was never installed on it.
It is OS X El Capitan Version 10.11.3

Bani Verma · Accepted Answer

Hi Byunchai,Since the Creative Cloud installer is not responding, i would recommend you to disable the Antivirus and computer firewall temporarily and try again.If it still doesn't work, kindly download a fresh setup and install it from here: Download Adobe Creative Cloud apps | Free Adobe Creative Cloud trial.Just in case if it still doesn't work, kindly follow the troubleshooting steps shared here: "Failed to install" error received when installing Adobe Creative Cloud desktop app.You may refer to the following thread as well as a similar issue has been addressed there: CREATIVE CLOUD INSTALLER NOT RESPONDING Let us know if this helps.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.