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irfanmghani
Participant
March 9, 2021
Answered

Installer takes too long to sign in

I want to install illustrator but it takes too long time to sign in, here is my internet connection speed and the windows showing sign in process..

 

How should i do?

 

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irfanmghaniCorrect answer
Participant
March 9, 2021

thanks for your answer,

 

the problem is solved by the following steps:

1. Delete all adobe files with AdobeCcCleanerTools and manually delete the remaining files.

2. Fix all registry with CCleaner tool

 

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2 replies

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
March 9, 2021

Mac Spinning Wheel https://community.adobe.com/t5/Get-Started/Adobe-Creative-Cloud-Desktop-App-Home-Screen-Constant-Spinning/td-p/5166304
-Similar in Windows https://community.adobe.com/t5/Get-Started/Creative-Cloud-app-loads-then-freezes-with-empty-dialog-box/td-p/5602143

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irfanmghaniAuthorCorrect answer
Participant
March 9, 2021

thanks for your answer,

 

the problem is solved by the following steps:

1. Delete all adobe files with AdobeCcCleanerTools and manually delete the remaining files.

2. Fix all registry with CCleaner tool

 

Translate
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